SMS Terms and Conditions

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Effective Date: 1/1/2025

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RiverOne Health & Wellness (“we,” “us,” or “our”) offers an SMS communication service to enhance patient experience by providing appointment reminders, billing updates, answers to patient inquiries, and promotional offers. By opting in to our SMS services, you agree to these Terms and Conditions.

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1. Program Description

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Our SMS communication service includes:

• Appointment reminders, confirmations, and updates

• Billing notifications and payment confirmations

• Responses to patient inquiries

• Special offers, discounts, and promotional messages​

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2. Opting In

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You can opt in to our SMS services by:

• Providing your mobile number when booking an appointment online or in-office

• Sending “START” to our designated number

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By opting in, you consent to receive recurring text messages from RiverOne Health & Wellness regarding your healthcare and promotional updates.

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3. Opting Out

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You may opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. Upon opting out, you will receive a confirmation message, and no further messages will be sent to your number. If you wish to re-subscribe, you may reply “START” at any time.

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4. Message Frequency

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The frequency of messages may vary depending on your interaction with our services. You may receive:

• Appointment-related messages (e.g., confirmations, reminders, updates)

• Billing updates or payment confirmations

• Responses to your inquiries

• Notifications about promotions or special offers

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5. Costs and Fees

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Message and data rates may apply depending on your mobile carrier and service plan. Check with your carrier for more information about your messaging and data fees.

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6. Privacy Policy

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We value your privacy. Your information will be used solely for providing the SMS services you have subscribed to. For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

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7. Support and Assistance

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If you need help or have questions about our SMS services:

• Reply "HELP" to any message you receive from us

• Contact us directly at (815)705-6246 or email us at support@riveronehealth.com

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8. Eligibility

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You must be at least 18 years old to use our SMS services. By opting in, you confirm that you are the owner or authorized user of the mobile phone number provided.

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9. Changes to Terms

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RiverOne Health & Wellness reserves the right to modify or terminate the SMS service or these Terms and Conditions at any time. Updates will be posted on our website, and continued use of the service constitutes your acceptance of any changes.

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10. Limitation of Liability

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We are not responsible for delayed or undelivered messages due to mobile carrier issues or circumstances beyond our control.

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By participating in RiverOne Health & Wellness’s SMS services, you acknowledge and agree to these Terms and Conditions.

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For more information, please contact us at:
Phone: (815)705-6246
Email: support@riveronehealth.com